Using CosmoCall Universe from CosmoCom™, the global leader in Contact Center Consolidation 2.0, Iverify strengthens its technology infrastructure with an IP-based software that fully integrates live multimedia communication via the Internet into a network-based application. CosmoCall Universe broadens the number of ways clients can contact Iverify’s audio and video monitoring center for assistance, including via telephone, email, voicemail, fax, web chat, and web-based audio and video.
In addition, the CosmoCom system helps ensure that high priority events, such as armed robbery, are immediately directed to the right Protection Specialist. Using intelligent routing, the system appropriately queues and routes calls based on a number of customizable factors, including priority level, availability, industry knowledge and skill set, to rapidly connect Protection Specialists with customers wherever and whenever they are needed.
Honeywell International is a $36 billion diversified technology and manufacturing leader. Through its family of Rapid Eye™ Multi-Media DVRs, Honeywell empowers Iverify with the ability to remotely monitor any location, anywhere, with real-time recording and live viewing in a single desktop application. Honeywell’s state-of-the-art digital video recorders marry audio and video, enabling Protection Specialists in The “I” to instantly control two-way audio and access high-resolution video.
Iverify’s relationship with Honeywell is a true partnership, and our Design and Engineering Team is currently collaborating with their Rapid Eye and Video Software designers to customize how digital information coming into The “I” is received and deployed. In addition, Iverify often works closely with Honeywell during the development stages of new equipment and systems, sometimes testing their latest innovations before Honeywell releases them to the public.
Trusted by the world’s largest financial and retail organizations, Pacom Systems is a global leader in advanced security solutions. Partnering with Pacom, Iverify offers central monitoring of audio and video, alarms and access control for its growing Financial Services and Retail Banking client base.